Abstract:
This study seeks to analyse the model of Mohalla Clinic from a policy perspective in
the limited time that it has been brought in. It examines the context in which these
clinics have been brought in while looking at the impact, challenges and, gaps. It has
been substantiated by findings from field work done in Delhi. It was done it parts and
spread across four months October, November, January and February. Three clinics
had been selected for this purpose. The study has been conducted based on the
information, data collection and responses from the interview-guide prepared for the
various stakeholders and interview schedule for patients. The selection of these
patients was done through non-probability convenience sampling.
The study finds that the clinics have taken a significant step to improve the state of
health in Delhi and moved a step closer towards achieving the goal of Universal
Health Coverage. It has had a substantial impact on the citizens and helped improve
the access to health care. There is a high level of satisfaction amongst the patients and
it has facilitated in bringing health care closer to people. But at the same time, there
are many gaps that the clinic still has to fill. There has also been a delay in rolling out
many of the necessary objectives of the clinics and it is still far away from the target
number. Apart from that, Delhi also struggles with the problem of full statehood,
shortage of health manpower and, lack of cooperation between different agencies and
departments. While the model can contribute substantially to cater to the needs of the
citizens, it would require interventions to ensure it is able to function efficiently.
